For in-stock items, we offer same-day shipping for rush orders placed before noon. Domestic shipping options include 3-Day and Ground services. International shipments usually take a few business days, depending on the carrier. For out-of-stock items, delivery times vary—please contact our sales team to confirm availability.

We primarily ship via FedEx and DHL. Yes, we can ship freight collect against your account with either of these carriers.

In addition to product and shipping charges, we apply SHE Accreditation and Handling fees. For shipments containing hazardous materials and shipped freight collect, some fees may be waived.
Please note: Import taxes, duties, or other customs fees imposed by your country are your responsibility.

Yes, we provide official quotes and proforma invoices. To prepare a quote, please provide your billing and shipping addresses, email address, phone number, and preferred shipping method (including if freight collect is requested).

Yes, we accept purchase orders from customers with an established credit history or who provide credit references. Purchase orders must be submitted on company or institutional letterhead, signed by an authorized representative, and must include billing and shipping addresses, a contact person, phone number, email address, and shipping details.
(For international orders, the purchase order must be in English.)

We accept payments via:

• Cheque (payable to “Chemazone Inc.”—address must match the invoice)

• Wire Transfer (contact our accounting department for bank details; $20 wire transfer fee applies)

• Credit/Debit Card Payments (via our secure online portal at www.nanochemazone.com/payment)

Yes, we offer a 5–10% discount for academic research purchases.

Unfortunately, we cannot reserve items. Stock is allocated on a first-paid, first-processed basis. Orders with delayed payment or missing shipping information risk losing product availability to other customers.

Yes, we offer custom manufacturing for select products. This service is generally suitable for industrial customers and usually requires minimum order quantities (typically in kilograms), significant setup costs, and several months of lead time. Please contact our sales team with your specific requirements.

The typical ordering process is:
Request a Quote → Receive Proforma Invoice → Complete Payment (Online Transfer/Demand Draft/Bank Transfer) → Shipment Dispatched Within 5 Business Days.